Refund policy

We want every piece of Trailhound gear to earn its spot on the trail. If something isn't right, here's how we make it right.
30-day returns. You have 30 days from delivery to request a return. Items must be unused, unwashed, free of dog hair and trail dirt, with tags attached, in the original packaging.
How to start a return. Email hello@trailhoundco.com with your order number and what you'd like to return. We'll reply within 2 business days with the return address and instructions. Please don't send items back without contacting us first, as returns go to a different address than where orders ship from.
Return shipping. You cover return shipping, unless the item arrived defective, damaged, or wasn't what you ordered. In those cases it's on us. We recommend a tracked shipping method; we can't refund returns lost in transit.
Damaged, defective or wrong items. Email hello@trailhoundco.com within 7 days of delivery with your order number and clear photos of the item and packaging. We'll send a replacement or a full refund, your choice, and you usually won't need to send anything back.
Fit and sizing. If a harness or boots don't fit, contact us. We'll help with an exchange for a different size. Exchanges follow the same 30-day, unused rule.
Non-returnable items. Items that have been worn on a hike, chewed, washed or altered, and gift cards.
Refunds. Once we receive and inspect your return, we'll email you. Approved refunds go back to your original payment method within 5-10 business days. Your bank may take a few extra days to post it. Original shipping charges are non-refundable unless the error was ours.
Questions? Reach us at hello@trailhoundco.com.